Refund and Returns Policy

At Brian Trekking, we want you to be completely satisfied with your purchase. Please read our policy carefully:

1. Eligibility for Returns

   • Returns are accepted only for products that are damaged, defective, or incorrect.

   • Requests for returns must be made within 7 days of receiving the product.

2. Return Process

   • To initiate a return, contact our support team with details of the issue.

   • The product must be returned in its original condition and packaging.

3. Refunds

   • Refunds are processed after verification of the returned product.

   • Since we offer Cash on Delivery (COD), refunds will be provided in the same manner as COD arrangements agreed with our support team.

4. Non-Returnable Items

   • Products that have been used, altered, or damaged due to improper handling are not eligible for return.

5. Processing Time

   • Once your return is received and approved, the refund will be processed within a reasonable timeframe.

If you have questions or concerns about this Policy, please contact us at [email protected].